Support

SERVICE

In addition to support of the Building Management Systems, many of our customers request Metro Controls to provide service and maintenance of the entire HVAC system. Our HVAC Service Technicians specialize in keeping the mechanical equipment in proper working order. We often know a problem has occurred before our customers do with our Web based monitoring and email alerts of alarm conditions sent to our office. Additionally, our service department can diagnose the nature of the issues and quite often, assist the end user to resolve the problem without sending a technician to the site.

TRAINING

Customer training and WebCTRL workshops are provided monthly at no charge to WebCTRL System owners through out their warranty period. This is part of our support agreements as well. Our workshops provide our clients with the understanding of the robust features they have at their fingertips. Like most commercial software applications, many of the rich features of the systems are not always utilized. Our customers have the opportunity to learn about the full power of their systems and to interact with other clients and share best practices.

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